Please return the EMU boots to us in their original unworn condition (when trying on the shoes, please do so on a carpet/clean surface). You can only try it on in a few minutes. So you do not keep the shoes on all day, because then we cannot accept your return.
You can return your order provided the item(s) are returned in good condition. This means that items and the EMU Australia box are not damaged, dirty or worn.
Does your return shipment not meet the above conditions? Then unfortunately we cannot process your return and we cannot reimburse the product. If the shoes are in good condition, but the rest of the conditions have not been met, handling costs will be charged.

If you are not satisfied with your order and want to return it, make sure you meet the return conditions. Place the Blundstone box containing the unused Blundstone in a shipping box and add your packing slip. Follow the steps below to return your order:

1. Visit our returns portal
2. Enter your zip code and track & trace or order number
3. Indicate which item(s) you want to return
4. Indicate your reasons for return and that you want to receive the money back
5. Then choose your desired return method. DHL is printless
6. Check everything and pay the return costs
7. You will receive a QR or a label

Make sure that any other labels that may be on the outer box are removed or scratched off to ensure a successful return.

Please note: we have a free return policy. Returning a package is at your own risk, so make sure you have proof of delivery.

It is not possible to return an online order at a point of sale.

If you do not return your order within 14 days, your order will be credited with a voucher.

Unfortunately, we do not offer an exchange option. If you would like to receive a new item, you can place a new order via www.emuaustralia.nl. Return the unwanted item.

Gladly even! Make sure you meet the return conditions. Send the individual orders in one shipping box and add the packing slips of the relevant orders in the box.

Certainly, you can return these products within the return period of 14 days.

When we receive the return package in our warehouse, the return will be processed within 1-2 days. We work with a payment system, so it can take 1-2 days through the system before it appears on the page.

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The less fuss the better, when it comes to sheepskin boots. If they get dirty, let the dirt dry and then brush it off. It’s best not to wash your boots or put them in the washing machine.

EMU is an Australian owned business. We have a factory in Geelong, Victoria that makes our Platinum Sheepskin Products. All out products designed in Australia and either manufactured in Australia or offshore, using high-quality, sustainable materials.

Your EMU sheepskin boots will naturally stretch with wear. Being a natural product, the sheepskin will give a little, so when you make your purchase the boots need to fit snug, but still be comfortable.

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If there is a problem with your item within 12 months, please complete the warranty form. Please include the problem, your order number and a photo of the problem. EMU Australia Nederland ensures that it is further addressed via email.
We offer a 12 month warranty on EMU Australia. Please note that the warranty is void if the product shows a defect caused by improper use, the product has been used in a way for which the item was not intended or if the product has not received proper care.

Straps breaking where soles are not excessively worn, delaminating of sole layers, and frayed or loose stiching on uppers.

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